Contact  |  Login  Volunteer

Claims Analysis

Claims analysis is a technique for examining the positive and negative consequences of design features that are described in current or future scenarios of use. A "claim" is a statement of the consequences of a specific design feature or artifact on users and other stakeholders.

The criteria for determining whether claims are positive or negative for a particular scenario include:

  • Attributes of the target user groups
  • Theories from cognitive psychology
  • Human-computer interaction (HCI) research, principles and guidelines
  • Domain knowledge
  • Environmental factors


Related Links

Originators and Popularizers

Web Resources


Sources and contributors: 
Chauncey Wilson, Nigel Bevan
Released: 2010-01
© 2010 Usability Professionals Association